Customer Issue: Wanted a new opener.
Our Solution: Because the customer was interested in improving the safety aspect of his home, we offered him a few different models. He decided to have us install the Chamberlain B980 belt-drive opener model, otherwise known as the Ultimate Security Bundle. This model has built-in smartphone connectivity, uses myQ® technology and has a battery backup system, so it matched the customer's needs perfectly.
Customer Issue: Door not closing.
Our Solution: We checked several of the opener's different components, including the trolley and the chain drive, and finally found the problem to be a broken motor gear. After replacing the damaged component, the unit was able to once again open the door.
Customer Issue: Door opens unevenly and struggles to rise.
Our Solution: We inspected the torsion spring and quickly discovered that its condition was far from great. We carefully removed it, and replaced it with an identical unit of appropriate length, wire size, and inside diameter. Then we made sure that the door could open and close without any issues.